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Prerequisites

Those specialists who plan to obtain the ITIL Practitioner certificate should already hold ITIL V3 Foundation or ITIL 4 Foundation. The intended audience for the certification exam is those IT professionals who are looking to gain and validate their competence in adopting and adapting the ITIL guidance to their own specific circumstances and needs.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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PeopleCert ITIL Practitioner Exam

PeopleCert ITIL Practitioner Exam is suitable for IT Service Management Professional. It validates the ability to Continual Service Improvement asset, change, configuration and release management the person usually focuses on the ITIL service strategy within the company. ITSM Practitioner, ITSM Professional, and ITIL Trainers usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Ability to Use Metrics and Measurement: The next topic requires that the specialists possess the proficiency in:

• Determining the key performance indicators to underpin a critical success factor
• Defining the current state assessment in a specific given context
• Designing reports
• Defining the critical success factors utilizing a relevant hierarchical approach
• Applying knowledge of metrics and measurement when planning and implementing improvements
• Analyzing the critical success factors and key performance indicators in a specific given context to ensure that they are balanced between 4 categories

ITIL ITIL-Practitioner日本語 Exam Syllabus Topics: