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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Which two statements are true about linking products, categories, and dispositions?

A. Product-category linking is independent of product-disposition linking.
B. A leaf product's links are inherited from its parent product.
C. Links can be automatically created to categories and dispositions based on answers an incidents.
D. Product-category linkingrestricts customers from searching on the Customer Portal.
E. Links can be created only between the parent levels of products, categories, and dispositions.

Question 2

Which two statements are true about safe mode in relation to add-ins?

A. It is a setting that must be enabled at the interface level.
B. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
C. It allows an agent desktop to log in to the application without any add-ins.
D. It allows an agent desktop to log in to the application with local add-in files.
E. It is a profile setting that must be enabled for a profile.

Question 3

Which is an invalid data type?

A. Text area
B. Float
C. Text field
D. Menu
E. Integer
F. Radio
G. Date/time

Question 4

What are the three different types of pull policy for queues?

A. Advanced
B. Strict Priority
C. Standard
D. Round Robin
E. First Due
F. Manual

Question 5

A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A. Ask the agent to log in to the application again.
B. Remove the existing navigation sets and reassign them.
C. Select the Reset Navigation Set to Profile Default option.
D. Check the agent profile for whether the appropriate navigation

Solutions: