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Avaya 37820X Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Topic 2: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - QoS planning and bandwidth requirements - Security, survivability, and redundancy |
| Topic 3: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Topic 4: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - Licensing models and options |
| Topic 5: Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Hardware and software component selection - System sizing and capacity planning - Complete bill of materials preparation |
| Topic 6: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Topic 7: Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Integration with third-party systems - Mobility and remote worker solutions - Conferencing and collaboration applications |
Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:
Avaya Contact Center Select Remote Agents können ein Avaya Deskphone oder einen Avaya Soft Client verwenden. Welcher Avaya-Softclient wird für Remote Agents auf Avaya Contact Center Select (ACCS) unterstützt?
- A. Avaya one-X Communicator für Windows
- B. Avaya one-X Communicator für Mac
- C. Avaya Communicator für Windows
- D. Avaya Communicator für IOS
Correct Answer: B 🗳️
Ein Kunde möchte die maximale Anzahl angemeldeter Agenten in seinem virtualisierten ACCS mit einem Wie viele Agenten können in einer High-End-Lösung gleichzeitig am Agent Desktop angemeldet sein?
- A. 250
- B. 150
- C. 450
- D. 350
Correct Answer: B 🗳️
Siehe IT-FAC Szenario und Exponate.
Der Kunde. Das Island Tropics Family Amusement Center hat Lösungsentwürfe von zwei verschiedenen Anbietern erhalten, Anbieter A und Anbieter B. Als Vertreter des Herstellers möchte der Kunde, dass Sie die Vorzüge und Einschränkungen jeder Lösung erläutern. Für den Teil der Lösung für mobile Benutzer. Anbieter A hat vorgeschlagen, anstelle von Smartphones eine DECT-Lösung zu verwenden.
Was sind zwei Merkmale dieser Mobilitätslösung? (Wähle zwei.)
- A. Es wird in einem separaten DECT-Netzwerk betrieben.
- B. Es verwendet eine Reihe robuster Endpunkte.
- C. Es nutzt das WiFi-Netzwerk von APs.
- D. Es unterstützt Off-Premise-Konnektivität.
Correct Answer: B,C 🗳️
Siehe Ausstellung.
Wie leitet Avaya Contact Center Select (ACCS) Kontakte basierend auf der Geschäftslogik an unterstützte Endpunkte weiter?
- A. Über IP Office, gesteuert durch CCMS und direkt an das Telefongerät weitergeleitet: A-6-2-B
- B. An IP Office und verankert in IP Office: A-6
- C. Über IP Office, gesteuert durch CCMS und verankert im Medienserver: A-6-2-5
- D. Durch IP Office, kontrolliert durch CCT und verankert in IP Office: A-6-1-7
Correct Answer: D 🗳️
Siehe Szenario: IT-FAC.
Sie haben sich für diesen Kunden entschieden, High Availability (HA. for the Session Border Controller for Enterprise (SBCE)) mit 15 SIP-Trunks zu installieren.
Welche Lizenzierung ist neben der Hardware für diese Lösung erforderlich?
- A. 15 Standardlizenzen und 15 Standard-HA-Lizenzen
- B. 15 Standardlizenzen und 15 Advanced-Lizenzen; da für HA Advanced-Lizenzen erforderlich sind
- C. 15 Standardlizenzen; da HA in der Standardlizenz enthalten ist
- D. 30 Standardlizenzen; da Sie die Standardlizenzen für HA duplizieren müssen
Correct Answer: C 🗳️
