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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?

A) Install and configure Salesforce Marketing Cloud Contacts Connection
B) Install and configure Marketing Cloud Connect to integrate with Loyalty Management
C) Design Datasets with Dataflows and the Dataset Builder
D) Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs

2. A hotel group has finished setting up its Loyalty Program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever, they want to, and expect that this can be implemented without a need for complex customization. Using the available product features of Loyalty Management, Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) Contact Record
B) LoyaltyMemberTier
C) LoyaltyBenefits
D) LoyaltyLedger
E) TransactionJournal

3. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Salesforce Service Cloud
B) Third-party Customer Data Platform (CDP)
C) Salesforce Marketing Cloud
D) Supplier and Partner Ecosystem

4. What is the correct implementation approach for an Administrator to target a promotion only for specific products?

A) Add promotion to the lookup field on the product
B) Create product attributes in Promotion Setup
C) Create a custom list on the promotion
D) Map products to promotion through an out-of-the-box Related List

5. What two ways could an Administrator configure a Promotion to target a specific audience?

A) This functionality does not exist in Salesforce Loyalty Management.
B) Link a promotion to a campaign and associate a segment to the campaign
C) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
D) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.

Solutions: