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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Warranty
B) object
C) Text
D) Product .
E) Registered product

2. Which of the following elements is optional when you configure a service level?

A) Type of service
B) Milestone
C) Ticket priority
D) Alert when overdue

3. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Request new tenants
B) Create Business Roles
C) Apply SDK solution
D) Upload data using the Mass Data Maintenance Tool

4. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Manually using the time entry screen
B) Automatically using start/stop buttons
C) Manually using the service entry screen
D) Automatically on creation of a time report

5. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To assign accounts to business users
B) To scope the system
C) To restore system default settings
D) To create business users

Solutions: