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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Service & Sales | 20% | - Complaint handling - Customer experience standards - Sales techniques and targets |
| Inventory Management | 25% | - Stock control and replenishment - Shrinkage prevention - Stocktaking and reconciliation |
| Store Operations Management | 25% | - Staff scheduling and supervision - Opening and closing procedures - Daily store workflow |
| Merchandising & Visual Display | 15% | - Planogram compliance - Product presentation - Promotional displays |
| Financial & Administrative Basics | 15% | - Cash handling procedures - Sales reporting - Store security and compliance |
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
1. Which of the following is not an activity in daily activities in a retail store?
A) Store renovation
B) Store opening
C) Sales activities
D) Store closure
2. Following is/are the example/s of customer information related performance indicators
A) Average Price
B) None of them
C) Both a & b
D) Items per bill
3. Which of the following is not a form of signage
A) Brands and collection
B) In-store direction
C) Price of the product
D) Price and discount information
4. The store to store stock transfer report is reviewed by
A) Store Manager
B) Store Supervisor
C) Store customer service representative
D) None of the above
5. Price Tagging is done at the
(1)
Vendor location
(2)
DC
(3)
Store
(4)
Stock keeping area
A) (2 & 3) only
B) (1, 2, & 3) only
C) (1, 2, & 4) only
D) (1) Only
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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