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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 2: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 3: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 4: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 5: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 6: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 7: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
Genesys Cloud Certified Professional - Implementation Sample Questions:
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. Workspaces
- B. Groups
- C. People
- D. Queues
Correct Answer: A 🗳️
Which architectural approach is used to develop a single application as a suite of small services?
- A. Single Core Architecture
- B. Microservices Architecture
- C. Monolithic Architecture
- D. Genesys Cloud Salesforce Architecture
Correct Answer: B 🗳️
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts are the only people within the organization who may contact and work with support.
- B. Designated Contacts provide the first level of support for their organization.
- C. Designated Contacts are the only people within an organization with access to the Resource Center.
- D. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- E. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
Correct Answer: A,B,E 🗳️
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. WebRTC
- B. Gateway
- C. Outbound Proxy
- D. SIP
Correct Answer: A,D 🗳️
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Application Services
- B. Core Services
- C. Communication Services
- D. Public Interface Services
Correct Answer: B 🗳️
