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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Workspaces
B) Groups
C) People
D) Queues

2. Which architectural approach is used to develop a single application as a suite of small services?

A) Single Core Architecture
B) Microservices Architecture
C) Monolithic Architecture
D) Genesys Cloud Salesforce Architecture

3. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts provide the first level of support for their organization.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

4. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) WebRTC
B) Gateway
C) Outbound Proxy
D) SIP

5. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Core Services
C) Communication Services
D) Public Interface Services

Solutions: