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HDI Help Desk Analyst (HDA) Sample Questions:

1. Which two are characteristics of a team player? (Choose two.)

A) Independence
B) Conformity
C) Participation
D) Courtesy

2. Which two organizational characteristics are typically found in a supportive workplace environment? (Choose two.)

A) High employee morale
B) Low superior-subordinate interaction
C) Low employee morale
D) High adherence to policies

3. Place the network terms that are most related to one another and that provide similar functionality next to each other.

4. Who is responsible for maintaining a working environment conductive to effective inter-departmental relationships.

A) Department managers
B) Human resources
C) Everyone
D) Executive management

5. Which three media can be used to conduct surveys? (Choose three.)

A) A suggestion box
B) E-mail
C) Personal interviews
D) The Internet

Solutions: