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Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280
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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
You need to configure the required audit settings.
Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two.
NOTE: Each correct selection is worth one point.
- A. Enable auditing on the Pet table.
- B. Enable auditing on the Dietary requirements column.
- C. Enable Audit user access in system settings.
- D. Enable Start read auditing in system settings.
- E. Enable auditing on the Contact tab\e.
- F. Enable auditing on the Email address column.
Correct Answer: A,B 🗳️
Your organization is using Dynamics 365 Sales to track its sales pipeline, and you have implemented sales forecasting using the out-of-the-box sample forecast configuration.
The vice president of sales wants the forecast to categorize lost deals using the more detailed opportunity status code reasons of " Cancelled " and " Outsold. " You need to enable the detailed categorization requested by the vice president of sales.
Which two actions should you take? Each answer presents part of a solution. (Choose two.) NOTE: Each correct selection is worth one point.
- A. Update the field mappings in the Opportunity Forecast Category Mapping Process workflow.
- B. Add the detailed lost reasons to the msdyn_forecastinstance status code option set.
- C. Add the detailed lost reasons to the opportunity forecast category option set.
- D. Create a new cloud flow to map opportunity state code to forecast category.
Correct Answer: A,C 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
You are implementing Dynamics 365 Customer Insights - Data as the company ' s Customer Data Platform.
You set up the data sources and start the unification process. You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.
- A. Choose the table with the most complete and reliable profile data about your customers.
- B. Choose the table that has the most related tables.
- C. Choose the table that has several attributes in common with other tables.
- D. Choose the Dynamics 365 contact\ab\e when this is available as the data source.
Correct Answer: A,D 🗳️
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DRAG DROP
The sales team wants to see a timeline of related activities and notes on a custom Dynamics 365 Sales form.
You need to add a timeline control to the form,
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
Correct Answer:

Explanation:
You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need lo ensure that business process flow duration values are calculated.
Solution: When closing an opportunity, use the close as won dialog without completing the business process flow. Does this meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
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