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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Collaboration with architects and designers - Working with product and business teams - Integrating UX and technical perspectives |
| Topic 2: Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Documentation and visualization - Decision-making tools |
| Topic 3: Value Design | 32% | - Ethics and value alignment - Value measurement and outcomes - Strategic direction and rationale - Context and innovation impact |
| Topic 4: Intangible Deliverables | 26% | - Culture and capability building - Governance and mindset - Change and adoption enablement - Stakeholder alignment |
Salesforce Certified Platform Strategy Designer Sample Questions:
Question 1
Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?
A. Issues to act on, influence, or monitor
B. Issues to accept, object., or withhold
C. Issues to stop, start, or continue
Question 2
A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?
A. Use a round-robin format, where everyone can share equally.
B. Hold separate critiques so everyone feels comfortable speaking.
C. Only collect written feedback from these who are comfortable providing it.
Question 3
A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision"
A. Cross-functional survey
B. Creative brief
C. Storyboard
Question 4
A project team at Cloud Kicks have this challenge statement: How might we increase the adaptability?
What information is missing that belongs for well written challenge statement?
A. The hypothesis of the solution
B. The persona being designed for
C. The desired outcome
Question 5
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order.
Which phase encompasses creating Jobs To Be Done?
A. Prototype
B. Deploy
C. Define
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: C |
