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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel Strategy | 25% | - User Groups and permissions
|
| Topic 2: Migration and Change Management | 5% | - Migration planning
|
| Topic 3: Security | 18% | - Slack security and compliance
|
| Topic 4: Workflows and Integrations | 12% | - Workflow Builder
|
| Topic 5: Governance and Administration | 20% | - Workspace administration
|
| Topic 6: Discovery | 20% | - Gather requirements
|
Salesforce Certified Slack Consultant Sample Questions:
Which discovery question will best help you understand your client's security concerns and guidelines?
- A. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
- B. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
- C. Which internal teams collaborate most frequently in your current organization?
- D. What user support model does your organization use today to answer IT and Slack-related questions?
Correct Answer: B 🗳️
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During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?
- A. The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
- B. The marketing team will require its own Slack support process.
- C. Org-wide channels cannot be adopted across the company.
- D. The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
Correct Answer: D 🗳️
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Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?
- A. Through multi-workspace channels.
- B. House all acquisition related channels in a global workspace and make all channels private.
- C. Through a separate hidden workspace.
- D. Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
Correct Answer: A 🗳️
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Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?
- A. Full members
- B. Guests
- C. Members who posted
- D. Total membership
Correct Answer: D 🗳️
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You are a consultant working with an Enterprise Grid plan client. Your client's Slack Org Admin wants to derive insights for governing Slack as their business grows and matures.
What is the primary tool for Org Admins to monitor and ensure that Slack is driving value?
- A. Member analytics dashboard
- B. Slack's analytics Web APIs
- C. Org-level analytics dashboard
- D. SCIM analytics dashboard
Correct Answer: C 🗳️
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