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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) A prioritized list of current pain points
B) Target state capabilities
C) The company's current value chain
D) Best practice metrics and industry benchmarks

2. What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A) Creating an outline for the business case
B) Creating an adoption and rollout strategy across user groups
C) Defining formulas to use in calculating productivity gains
D) Communicating the percentage of benefit goal delivered through implementation

3. Which behavior is appropriate when discovering requirements?

A) End meetings earlier than planned to show a sense of urgency
B) Actively listen to the customer's comments and effectively take notes
C) Avoid taking notes, since you can always return for a follow up
D) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer

4. A reference model provides value through which two features? (Choose two.)

A) Diverse vocabulary to describe different situations
B) Standard set of documentation
C) Structured approach to aligning business and IT
D) Case examples across industry verticals
E) Mapping of issues to specific steps in a process flow diagram

5. What is the benefit of turning a pain point into an opportunity?

A) Allows the customer to overcome a perceived issue with upside potential
B) Raises IT spending and leads to higher return on investment
C) Uses technology to raise efficiency
D) Reduces IT costs to the business

Solutions: