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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Manager Administrator
B) Contact Center Manager Multimedia Administrator
C) Contact Center Server Utility
D) Contact Center Orchestration Designer

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The salaries of the executives In the meeting
C) The Avaya solutions and services Avaya could offer
D) The model numbers of the existing contact center equipment

3. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) MAC address
B) Customer name
C) IP address
D) Host ID

4. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Web Chat Snap-In
B) Context Store Snap-In
C) Co-Browsing Snap-In
D) Presence Snap-In

5. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Upload Order SSR
B) By using Create Proposal SSR
C) By using Sales Force Updates
D) By using Create Order

Solutions: