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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the POM Campaign Director
B) the Priority of the Campaign
C) the Campaign Strategy
D) the POM Campaign Manager

2. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
B) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
C) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
D) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

3. You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

A) Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
B) Check the Avaya Aura experience Portal (AAEP) System Monitor.
C) Check AAEP administration System Maintenance > Log Viewer
D) Look at the Application Detail Report in the AAEP administration.

4. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 8080
B) 443
C) 28443
D) 8443

5. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A) DNCREQ
B) Restricted DNC
C) Restricted
D) DNC

Solutions: