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500-052 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Cisco 500-052 exam dumps will include the following topics:
- Implement a Cisco Unified Contact Center Express System 40%
- Design a Cisco Unified Contact Center Express System Deployment 32%
- Operate a Cisco Unified Contact Center Express System 28%
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement a Unified Contact Center Express System | 40% | - Examine the Cisco Business Edition 6000 competitive landscape - Configure Unified Contact Center Express software and provision users - Describe the process for installing Unified Contact Center Express software and hardware - Use the Unified Contact Center Express Application Editor |
| Topic 2: Operate a Unified Contact Center Express System | 28% | - Monitor system operations in Unified Contact Center Express - Identify basic Unified Contact Center Express user tasks - Perform patching, upgrading, and license additions - Troubleshoot Unified Contact Center Express |
| Topic 3: Design a Unified Contact Center Express System Deployment | 32% | - Perform customer capacity planning - Identify available configuration and ordering tools - Determine customer required features - Evaluate and recommend different configuration options |
