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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process would be used to compare the value that newer services have offered over those they have replaced?

A) Capacity management
B) Availability management
C) Service catalogue management
D) Service portfolio management

2. Which one of the following is the BEST description of a service level agreement (SLA)?

A) An agreement between a service provider and an external supplier
B) An agreement between the service provider and their customer
C) The part of a contract that specifies the responsibilities of each party
D) An agreement between the service provider and an internal organization

3. What is a characteristic of a process?

A) It provides generic technical skills and resources
B) It requires a specific tool
C) It is performance driven and measurable
D) It does not react to a specific trigger

4. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service strategy
B) Service transition
C) Service design
D) Service operation

5. Which of the following statements BEST describes the aims of release and deployment management?

A) To ensure that each release package specified by service design consists of a set of related assets and service components
B) To ensure that all changes can be tracked, tested and verified if appropriate
C) To build, test and deliver the capability to provide the services specified by service design
D) To record and manage deviations, risks and issues related to the new or changed service

Solutions: