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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which term is used to describe removing something that could have an effect on a service?

A) A change
B) A problem
C) An IT asset
D) An incident

2. Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?

A) Keep it simple and practical
B) Think and work holistically
C) Progress iteratively with feedback
D) Focus on value

3. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) organizations
B) relationships
C) outcomes
D) services

4. Which element of the operating model refers to third parties contributing to value creation activities?

A) Value chain
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

5. How should the ITIL Guiding Principle 'optimize and automate' be applied?

A) By replacing people with technology across all functions
B) By optimizing processes before automating them
C) By automating all activities immediately
D) By automating processes before optimizing them

Solutions: