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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Welcher der folgenden Aspekte ist NICHT einer der fünf einzelnen Aspekte des Service-Designs?

A. Das Design neuer oder geänderter Dienste
B. Das Design des Service-Portfolios, einschließlich des Service-Katalogs
C. Das Design der Technologiearchitektur und der Managementsysteme
D. Die Gestaltung von Markträumen

Question 2

Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?

A. Der Wert einer Dienstleistung
B. Kundenzufriedenheit
C. Gesamtbetriebskosten (TCO)
D. Key Performance Indicators (KPIs)

Question 3

Welcher Prozess enthält die Unterprozesse Business, Service und Component?

A. Finanzverwaltung
B. Kapazitätsmanagement
C. Incident Management
D. Service Level Management

Question 4

Welche der folgenden Aufgaben fällt in die Zuständigkeit des Lieferantenmanagements?

A. Entwicklung, Verhandlung und Vereinbarung des Service-Portfolios
B. Entwicklung, Aushandlung und Vereinbarung von Service Level Agreements.
C. Entwicklung, Aushandlung und Vereinbarung von Vereinbarungen auf Organisationsebene
D. Entwicklung, Verhandlung und Vereinbarung von Verträgen.

Question 5

Was sind die drei Geschäftsmodelle von Service Providern?

A. Interner Dienstleister, externer Dienstleister, ausgelagerter Dritter
B. Interner Dienstleister, ausgelagerter Drittanbieter und Offshore-Anbieter
C. Interner Dienstleister, Externer Dienstleister, Shared Service Provider
D. Interner Dienstanbieter, Externer Dienstanbieter, Shared Service Unit

Solutions: