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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

A) To identify acceptance criteria with pass/fail indicators
B) summarize the overall ask and determine what is in scope
C) To ensure what was originally requested is being delivered

2. The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?

A) The solution with the highest business value
B) The solution with the fastest implementation time
C) The solution with the lowest cost

3. Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

A) send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.
B) Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
C) Use multiple forms of communication; build trust; show empathy; and get commitment for next

4. The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?

A) Sprint retrospective
B) Iterative development
C) Definition of done

5. Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.
Which group should the BA include early in the scoping process?

A) Scrum team
B) Stakeholders
C) Personas

Solutions: