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Salesforce Certified Field Service Consultant Sample Questions:

1. A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

A) The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
B) The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.
C) The Same Resource and Same Day fields appear on the Service Appointments page layout.
D) The Complex Work Visualforce page is added to the Service Appointments page
E) A dependency has been created between the two appointments and the start times are the same.

2. An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A) Create two Skills records and assign them to the Service Resource record.
B) Create one Service Resource and assign the Technician and Dispatcher role.
C) Create two Service Resources and assign them to the employee. &
D) Create one Service Resource and assign the relevant Permission Set Licenses. pee

3. Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A) Add the Service Report Language field to the Work Order Page Layout.
B) Add the Languagefield to the Contact Page Layout.
C) Update the Language of the current User.
D) Update the Default Language of the Organization.

4. Which two objects are required when configuring an optimization job? Choose 2? answers

A) Work Type
B) Service Territory
C) Scheduling Policy
D) Polygons

5. How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A) Create Work Types with Products Required.
B) Create Work Types with Work Order Line Items.
C) Create Work Types with Products Consumed.
D) Create Work Types and Locations.

Solutions: