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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Assign the business user to the organizational structure.
B) Create a business role that has access to the work center view and assign it to the business user
C) Use business scoping to activate the work center containing the view
D) Copy the access right from a business user who already has access to the work center view

2. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) You want another user to review a business object before it is processed further
B) You want to define multiple review processes for the same business object
C) You want to define multiple review steps for the same business object
D) You want an administrator to activate a custom business object

3. What can you do to give the business user access to the Territory Management work center?

A) Use business scoping for the authorization of Territory Management
B) Assign the employee to the organizational structure
C) Assign the business user to a territory
D) Create a new business role with the work center and assign it to the business user

4. Which of the following elements is optional when you configure a service level?

A) Type of service
B) Milestone
C) Ticket priority
D) Alert when overdue

5. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Manually using time entry screen
B) Manually using service entry screen
C) Automatically using start / stop buttons
D) Automatically using background jobs

Solutions: