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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 3: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 4: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 5: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 6: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 7: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 8: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 9: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
SAP Certified - SAP Field Service Management Sample Questions:
1. The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.
A) False
B) True
2. Which of these configuration options can be used to help ensure that data volumes on mobile devices can be kept under control?
There are three correct answers.
A) Data Sync Rules
B) Company settings
C) Permissions
3. What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
A) Reducing customer engagement
B) Increasing marketing ROI
C) Supporting IT modernization projects
D) Enhancing customer retention
4. In which cases can smartforms be used?
There are two correct answers.
A) To ensure the technician captures data on-site
B) To assign a technician to a job
C) To navigate to a job location
D) For error analysis and resolution steps
5. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A) Customer self service
B) Autoscheduling
C) Smartforms and feedback (checklists)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C | Question # 3 Answer: C | Question # 4 Answer: A,D | Question # 5 Answer: C |
