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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)

A) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
C) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

2. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They can be deployable in hours instead of days
B) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
C) They are priced for midsize businesses
D) They offer callers an option to provide feedback at the end of their call

3. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Number of administrators
B) Duration of service
C) Level of service
D) Type of server
E) Number of agent/supervisor licenses

4. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya always comes in with the lowest price tag for all their contact center solutions.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
E) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.

5. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 30
B) 100
C) 50

Solutions: