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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Use Cases and Business Scenarios | - IT service monitoring and incident management - Business service impact analysis |
| HP BSM Solution Architecture | - Key components and platform overview - Integration with IT operations and monitoring tools |
| Selling HP BSM Solutions | - Competitive differentiation and value messaging - Customer needs analysis and positioning |
| HP Business Service Management (BSM) Fundamentals | - Core concepts of Business Service Management - Value proposition of BSM solutions |
HP Selling HP BSM Solutions Sample Questions:
1. Where can you find license SKU and pricing information for HP BSM Application Performance Management?
A) BSM datasheets
B) www.hp.com/software
C) Sales Awareness Webinars
D) Pricing Guides on HP Partner Central
2. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)
A) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
B) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
C) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
D) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
E) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
3. Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
A) end-to-end business process monitoring
B) reduced costs through tool consolidation
C) real user monitoring
D) business process testing and reporting
E) cross-domain event tracking and management capability
4. Which question is best used to qualify an Application Performance management opportunity?
A) How often do customers complain about an application response time?
B) How do you handle Quality Assurance test management?
C) How do you ensure that your virtual server hosts are used to their maximum potential?
D) Have you automated your operational runbooks to enhance efficiency?
5. How does HP address customer business challenges through BSM Solutions? (Select three.)
A) HP aligns the business objectives in parallel with the IT organizational hierarchy.
B) HP reduces duplication of effort to optimize labor and cost for IT operations.
C) HP achieves operational excellence by obtaining complete visibility into dynamic environments.
D) HP achieves operational excellence by managing dynamic business services.
E) HP maintains a fourth quadrant rating above our competition from Gartner Group.
F) HP improves Service Level agreements through aggregate time resolution.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: A,C,F |
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