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Avaya Aura® Contact Center Solution Design Sample Questions:
1. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?
A) Avaya Applications Platform
B) Avaya Breeze™
C) Avaya Experience Portal Platform
D) Avaya Performance Applications Platform
2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A) The design diagram for discussion with customer
B) The salaries of the executives In the meeting
C) The Avaya solutions and services Avaya could offer
D) The model numbers of the existing contact center equipment
3. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
A) Simple Direct Media Layer
B) Open Computing Language (OpenGL)
C) Open Database Connectivity (ODBC)
D) Microsoft .NET
4. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
A) Resilience
B) Agent Greeting
C) Instant Message
D) Geographic Node
5. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
A) Web Chat Snap-In
B) Context Store Snap-In
C) Co-Browsing Snap-In
D) Presence Snap-In
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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