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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A) Mobile, Agent, and Resource
B) Agent and Resource
C) Dispatcher
D) Agent

2. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) When Service Resources are available for work
B) The Due Date of the Service Appointment
C) The Time Slots for Appointment Booking
D) The Maintenance Plan for the Account

3. Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A) Create a product item for each door lock utilizing standard fields.
B) Create a product item with all the serial numbers in the notes section.
C) Create a product item and enter the Technicians' lock quantity.
D) Create a product item and enter the serial numbers in the related list.

4. Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A) Opportunity
B) Case
C) Contact
D) Entitlement

5. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Include a Match Fields work rule.
B) Assign a high efficiency score.
C) Link rules to Relevance Groups.
D) Check 'Keep TheseAppointments Scheduled'.

Solutions: