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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Assessment & Solution Mapping | 25% | - Addressing productivity and cost challenges - Matching HP solutions to workflow needs - Identifying customer business requirements |
| Topic 2: Services, Support and Warranty | 15% | - Support models and service levels - HP Care Pack services and coverage options - Basic troubleshooting and technical awareness |
| Topic 3: HP Imaging and Printing Portfolio Overview | 25% | - Inkjet and Laser Printing Technologies - Single-function and Multifunction Devices (MFPs) - Supplies, Accessories and Consumables |
| Topic 4: Sales Process & Solution Presentation | 15% | - Compliance and licensing basics - Demonstrating solution benefits - Consultative selling approach |
| Topic 5: Value Proposition & Competitive Positioning | 20% | - HP unique selling points and differentiation - Total Cost of Ownership (TCO) analysis - Security and sustainability features |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What makes an HP MFP easier to use and more productive than using the separate devices that it can replace?
A) HP MFPs conform to international energy standards, including Energy Star and Blue Angel, reducing stress on the power grid.
B) An HP MFP has a single, easy-to-use interface that provides access to its many features and reduces the amount of training necessary for users.
C) Many HP MFPs are Common Criteria Certified, and many more are in evaluation for Common Criteria Certification under the IEEE P2600 Protection Profile.
D) HP MFPs are compatible with the HP eSupplies app, which finds the right cartridge for your MFP from the palm of your hand.
2. Which HP technology delivers high quality output and smaller file sizes?
A) HP FastRes
B) HP ColorREt
C) HP PhotoRes
D) HP BestRes
3. With which products does HP provide scan-to-email functionality? (Select two.)
A) HP Digital Senders
B) mono and color LaserJet MFPs and selected AIOs
C) single-function monochrome HP LaserJet printers
D) HP PhotoSmart printers
E) HP Color LaserJet printers
4. What are the benefits of HP FastRes 1200? (Select two.)
A) slow, but reliable data transfer
B) fast data transfer, less network traffic
C) great image and text quality
D) enhanced color gamut
E) more dots per inch
5. Why does HP continue to lead the imaging and printing industry? (Select two.)
A) product reliability
B) broadest product portfolio
C) marketing expertise
D) more printing formats
E) less expensive products/services
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A,B | Question # 4 Answer: B,C | Question # 5 Answer: A,B |
