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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Next Business Day onsite + Labeling and Tagging
B) Installation services + Labeling and Tagging + Data and Device Security
C) Deinstallation + Image load + Installation services
D) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security

2. Which types of HP Services contracts are available to your customers? (Select two.)

A) Adjustable
B) Durational
C) Standard
D) Transactional
E) Custom

3. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They can be enhanced by adding remote support for minimal additional cost.
B) They cover repairs due to spills, drops, or electrical surges.
C) They help minimize the impact of downtime on the business.
D) They enable IT resources to focus more on the value-added business tasks.
E) They automatically come with the Image and Application service.

4. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Care Pack Central
B) HP Channel Services Network
C) HP Support Center
D) HP Sales Central

Solutions: