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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)

A) streamlines processes through runbook automation
B) intelligent agent and agentless monitoring integration adapters
C) real user monitoring
D) business process testing and reporting
E) cross-domain event tracking and management capability

2. What is a CIO's primary responsibility?

A) aligning IT Services with the business needs and goals of the company
B) amortizing hardware expense costs
C) providing in-depth Service Desk analytics
D) providing performance test metrics that add value to the business

3. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) improving consistency in application testing
B) end user monitoring to track business service levels
C) proactively enforcing policy and compliance reporting
D) providing faster mean time to resolution (MTTR)
E) providing cross-domain visibility of IT infrastructure events to remove duplication

4. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
B) How often do you update application revisions across your network?
C) Do you have the ability to integrate fault, availability, performance, and configuration management?
D) Have you experienced customer satisfaction issues for accessing your applications?

5. Which customer challenge does BSM Application performance management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) inability to provide a holistic and cross-domain view of their entire IT infrastructure
C) inability to detect the root-cause of an application problem
D) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)

Solutions: