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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is social loafing?

A) The tendency for individuals to expend less effort when working collectively than when working individually
B) A process by which individuals attempt to control the impression others form of them
C) An expectation that others will not act opportunistically when working collectively
D) The tendency for individuals to work harder when working collectively than when working individually

2. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Problem solving
B) Compromising
C) Smoothing
D) Devil's advocate

3. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Make the group larger
C) Physically isolate the group
D) Establish more rigid roles for group members

4. When is organizational culture a liability?

A) When the organizational culture reduces ambiguity for employees.
B) When a strong organizational culture limits diversity within the organization.
C) When core values are shared by different departments within the organization.
D) When the culture includes shared values on organizational goals.

5. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes group rewards based on aggressive competitiveness
B) A system that emphasizes group rewards for maximizing productivity
C) A system that emphasizes individual rewards for aggressive competitiveness
D) A system that emphasizes rewards for individual contributions as well as for selfless contributions

Solutions: