[2024] Pass Salesforce Order-Management-Administrator Test Practice Test Questions Exam Dumps

Verified Order-Management-Administrator dumps Q&As - Order-Management-Administrator dumps with Correct Answers

NEW QUESTION # 25
An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this?

• A. Install the Salesforce mobile app from Apple Store or Google Play
• B. Build a custom application on Heroku calling the APIs
• C. Save the pages with the options of both Desktop and Phone applied
• D. Use the mobile publisher to create an app

Answer: A,C

Explanation:
The recommended approach for deploying certain pages in Order Management to approved mobile devices is to install the Salesforce mobile app from Apple Store or Google Play and save the pages with the options of both Desktop and Phone applied. The Salesforce mobile app is designed for easy data access on the go. You can view Order Management record pages on the mobile app, but you can't access its console features, like screen flows. To make a page available on the mobile app, you need to save it with the options of both Desktop and Phone applied in the Lightning App Builder. Reference: Salesforce Order Management, Mobile App Theme FAQ

NEW QUESTION # 26
A company's service learn should not see Process Exceptions on any Order Summaries. How can an administrator meet these requirements?

• A. Create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles.
• B. Add a filter to the Process Exception component on the Order Summary lightning record page to hide the component for the service team's Profile
• C. Modify the service team profiles to remove access to the lightning component and all associated Apex classes
• D. Modify the Order Summary page layout to remove visibility to the Process Exception component for Service team profiles

Answer: A

Explanation:
The best way for the administrator to meet these requirements is to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. The Process Exceptions component is a standard component that displays process exceptions related to an order on its record page. The administrator can use the Lightning App Builder to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component from the page layout. The administrator can then activate the lightning record page by profile for all Service team profiles, so that they do not see Process Exceptions on any Order Summaries. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.om_process_exceptions_component.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_assign_lex_pages.htm&type=5

NEW QUESTION # 27
In which two ways can Order Management licenses be assigned?

• A. By Profile
• B. By User
• C. By Hole
• D. By Permission Set

Answer: B,D

Explanation:
Explanation
Two ways that Order Management licenses can be assigned are:
By Permission Set. A Permission Set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A Permission Set can be assigned to individual users or groups of users, regardless of their profile or role. An administrator can create a Permission Set that includes the Order Management User permission, which enables users to access Order Management features and data. The administrator can then assign this Permission Set to the users who need Order Management licenses.
By User. A User is a record that represents a person who can log in and access Salesforce. A User has various fields and settings that determine their access and permissions in Salesforce, such as profile, role, license type, etc. An administrator can assign an Order Management license to a user by editing the user record and selecting Order Management User from the License Type picklist. The administrator can also enable the Order Management User permission on the user record.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_user_permission.htm&type=5https://help.sal

NEW QUESTION # 28
A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?

• A. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page
• B. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel
• C. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel
• D. Modify the compact layout on the Credit Memo object

Answer: D

Explanation:
Explanation
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm&type=5

NEW QUESTION # 29
An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?

• A. Create a Flow
• B. Create an Apex Trigger
• C. Create a Process Builder
• D. Create a Workflow Rule

Answer: C

Explanation:
Explanation
The best practice to create this functionality is to use a Process Builder. A Process Builder is a declarative tool that allows administrators to automate business processes based on certain criteria and actions. The administrator can create a Process Builder that triggers when a Fulfillment Order is created, and then executes an Outbound Message action that sends the information to the external accounting system. Verified References:
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5https://help.salesforce.com/s/artic

NEW QUESTION # 30
The Ensure Funds process works on which set of Order Items?

• A. All Sales Order Items
• B. All Items within a delivery group
• C. Only the items with a status of Waiting Payment
• D. Only the items on the Fulfillment Order passed into the Ensure Funds method
• E. Only the items passed into the Ensure Funds method

Answer: E

Explanation:
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can pass any Order Items into this method, regardless of their status or delivery group. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm&type=5

NEW QUESTION # 31
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?

• A. Drafted
• B. New
• C. Active
• D. Open
• E. Created

Answer: B,C

Explanation:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by Order Management. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5

NEW QUESTION # 32
Order Allocation should work on Order Items in which status?

• A. Awaiting Allocation
• B. Ordered
• C. Pending
• D. created

Answer: A

Explanation:
Explanation
Order Allocation should work on Order Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_item_status.htm&type=5

NEW QUESTION # 33
An administrator suspects that recent changes to a flow have created a defect. The administrator wants to test the flow with input data that they believe will cause the error. What can the developer do next?

• A. Open the Flow and select Attach to Live Session and Provide the Order Number
• B. Open the Flow and select Attach to Live Session. Provide the Session Id. Select Attach
• C. Open the Flow, Select Debug, Provide the input values, Select Run
• D. Open the Flow, Select Debug with inputs. Provide the input values, select Run

Answer: D

Explanation:
Explanation
Debugging a flow with input data allows the administrator to test the flow with specific values and see how the flow behaves. The Debug with inputs option is available in the Flow Builder toolbar and lets the administrator provide input values for each flow variable before running the flow. Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5

NEW QUESTION # 34
Order Allocation should work on Order Items in which status?

• A. Awaiting Allocation
• B. Ordered
• C. Pending
• D. created

Answer: A

Explanation:
Order Allocation should work on Order Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_item_status.htm&type=5

NEW QUESTION # 35
An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?

• A. Write an Apex class with the validation rules and expose it as an Invocable Action
• B. Use a Salesforce Labs solution
• C. Handle this in the Commerce System originating the Orders.
• D. Use an AppExchange solution

Answer: C

Explanation:
The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. Reference: B2C Commerce Integration, Order Management Lifecycle

NEW QUESTION # 36
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?

• A. Invoice
• B. Return Order Summary
• C. Credit Memo
• D. Return

Answer: C

Explanation:
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5

NEW QUESTION # 37
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?

• A. Drafted
• B. New
• C. Active
• D. Open
• E. Created

Answer: B,C

Explanation:
Explanation
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by OrderManagement. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5

NEW QUESTION # 38
An admin is analyzing project requirements and notes that there are requirements to support both high volume and multiple locations. What is the recommended approach for this scenario?

• A. Download the Single Location High Volume sample flow from the Partner Community and modify all the flows to loop through locations
• B. Download the Single Location High Volume sample flow and the Multiple Locations sample flow from the Partner Community and make a blend between the two considering trade-offs
• C. Download the Multiple Locations sample flow from the Partner Community and have developers add Apex code to enhance performance
• D. Download the Single Location High Volume sample flow from the Partner Community and have the developers add Apex code to enhance performance

Answer: B

Explanation:
The Single Location High Volume sample flow and the Multiple Locations sample flow are two examples of how to implement order fulfillment with Order Management. The Single Location High Volume sample flow is optimized for performance and scalability, but it only supports one fulfillment location per order. The Multiple Locations sample flow supports multiple fulfillment locations per order, but it has lower performance and scalability. To support both high volume and multiple locations, an admin can download both sample flows from the Partner Community and make a blend between them, considering trade-offs such as complexity, maintainability, and customizability. Reference: Order Fulfillment Flows, Partner Community

NEW QUESTION # 39
A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?

• A. A Change Order object and Cancel Order Object
• B. The Order Summary object and Change Order object
• C. A Return Order object and Change Order object
• D. A Cancel Order object and Return Order object

Answer: C

Explanation:
Explanation
The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the products are:
A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5

NEW QUESTION # 40
How can a user view the information exchanged between the payment platform and the external payment gateways?

• A. Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary
• B. Check associated debug logs in Debug Logs in setup
• C. Navigate to Payments within the setup menu and select the payment platform
• D. Check for process exceptions associated with the Order Payment Summary

Answer: A

Explanation:
The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A Payment Gateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of the payment transactions, such as the request and response payloads, status codes, timestamps, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_payment_gateway_log.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5

NEW QUESTION # 41
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario).
The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?

• A. Stock Keeping Unit values must be updated
• B. The Order Reference Number must be updated
• C. The stock levels in the org are depleted from the first order
• D. The payment data must be updated

Answer: B,D

Explanation:
Explanation
Two likely causes that could make the second submission of the same JSON payload fail are:
The payment data must be updated. The payment data in the JSON payload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.
The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5https://help.salesforce

NEW QUESTION # 42
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