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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?

A) Executive sponsors and sales leadership
B) Power users and top sales earners
C) System admin and project manager

2. Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

A) Recombined clear owners up for the platform and identity executive sponsors.
B) Document user requirement from each department during discovery sessions.
C) Assign a team to start building a prototype of product functionality.

3. Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

A) SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
B) Value Stream Map
C) Capability Model

4. Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".

A) Profile
B) Role
C) User License
D) Username

5. Which users will be able to reset a Single Sign-On User Password?

A) Admin and Users with the right permission sets.
B) The SSO Manager
C) Only the Admin
D) Users above the SSO user in the role hierarchy.

Solutions: